Privacy Policy

We collect information in three ways.

Information you give us:

• Name, phone number, and email (when you submit the contact form)
• Suburb, service requested, urgency, and message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We use the data we collect for specific purposes only.

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We only share data with the services that actually run this website:

• Cloudflare: hosts the website and protects it from malicious traffic. Processed in the United States, with a global edge presence. See Cloudflare's privacy policy at cloudflare.com/privacypolicy.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processed in the United States. See Google's privacy policy at policies.google.com/privacy.
• Our call tracking provider: tracks which marketing channel a phone call came from. Processed in Australia.
• Our lead management system: receives contact form submissions.

We do not share your data with any other third party, and we do not sell your data.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how the site is used and improve it over time. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Check your browser's help section for instructions on managing cookies.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to legal record-keeping requirements
• Complaints: complain to us first; if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable measures to protect your data, including HTTPS encryption, secured infrastructure via Cloudflare, and access controls on our lead management system.

This website is not directed at children under 16, and we do not knowingly collect data from children. If a parent believes their child has submitted data to us, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a new "last updated" date. Continued use of this website after an update means you accept the updated policy.

• Business: Electrician Cardiff Heights
• Operating under: Parent business identity, fully licensed and insured, Lic #451348C
• Phone: (02) 4072 9996
• Website: electriciancardiffheights.com.au

See also our Terms of Use.